Phone:
01403 586036
Address:
The Transport Depot,
Mercer Rd,
Warnham,
Horsham
RH12 3RL
Policies & Legal Information
Below you can view or download Richardson Rail Services Ltd’s current corporate policies, statements, and contractual terms.
All documents form part of our Integrated Management System (IMS) and are controlled under version management. If you believe a document is out of date or wrong, please contact us. We are always happy to help!
Policies and legal notices that apply to users of our website, online shop, and e-learning platform — including how we collect and use data, manage cookies, and handle online purchases.
Documents that set out how we deliver our training and assessment services, including safeguarding, equality, fatigue management, and the standards expected of learners, trainers, and sponsors.
Training and Assessment Terms and Conditions v10.0 (Download)
POL-HR-001-22 – Bullying & Harassment – Policy – Version 05 – 10th April 2025 (Download)
POL-HR-007-22 – Diversity & Equality – Policy – Version 05 – 10th April 2025 (Download)
POL-HR-018-22 – Safeguarding – Policy – Version 05 – 23rd April 2025 (Download)
POL-HR-025-25 – Training & Competency – Policy – Version 01 – 24th April 2025 (Download)
Core company policies that define our legal, ethical, and environmental commitments as a business — including anti-bribery, modern slavery, health and safety, quality, and sustainability principles.
Training and Assessment Terms and Conditions v10.0 (Download)
RRS-ABRIPOL-001-Anti-Bribery-Policy-Mar-23-Iss-02 (Download)
RRS-ASPOL-001-Modern-Slavery-Policy-March-23-Iss.02 (Download)
The contractual documents that apply when Richardson Rail Services Ltd provides labour, services, or training to clients, and the terms we apply when purchasing goods or subcontracted services from suppliers.
Employment Business Terms and Conditions V10.0 (Download)
RRS01 – T&CoP – Terms and Conditions of Purchase – V2.0 – January 2024 (Download)
Information on how to raise a concern, appeal an assessment decision, or make a formal complaint. Includes our official procedure and downloadable forms for transparency and fair resolution.
CLICK HERE TO APPEAL (or View the Procedure)
(Client / learner) – CLICK HERE TO COMPLAIN (or View the Procedure).
If you have not directly used our services but want to, please -> CLICK HERE TO COMPLAIN (or View the Procedure)